When properly installed, the use of propane gas is safe, economical, clean-burning, and environmentally-friendly.  As with any energy product (fuel oil, natural gas, wood, electricity, etc.) it is important to respect, understand, and know how to safely use propane, your propane system and appliances.  We would like to provide you with important information, so that you become familiar with and have a better understanding of propane.

What is Propane?
Propane is a cold liquid (-33 degrees) stored under pressure in tanks & cylinders.  In most systems propane is vaporized to a gas before it leaves the tank and is dispensed through one or more pressure regulators to your appliance.  In its natural state propane is colorless and odorless.  A chemical odorant (Ethel-mercapten) is added to propane to give it a distinctive smell, so that the presence of propane can be detected.  As with all gases, propane vapor disperses readily.  Propane vapor is heavier than air and can be influenced by air currents and relative temperatures.  Propane vapor should be treated with the same caution as all other flammable gases.

Detecting a Propane Leak.
Always be sensitive to the slightest gas smell.  Learn to recognize the odor of propane gas (it smells like rotten eggs).  If you need further help, we can provide you with scratch cards or ask us when we fill your propane tank.  Make sure your entire family can recognize the odor of propane gas.

Some warning signs which may indicate a leak has occurred are:

• When the odor of propane gas (rotten eggs) persists
• When you hear a hissing sound near the piping ,an appliance ,or the tank .

If you do smell gas, or hear a hissing sound PLEASE TAKE IMMEDIATE ACTION!

• Put out smoking materials and other open flames
• Do not turn light switches, appliances or thermostats on or off and do not use the telephone.  An electric spark could ignite the gas!
• Promptly get everyone out of the building .
• Close all tanks supply valves
• Call us either from your cell phone outside your home or from neighbor’s house.
• Stay outside until the problem has been corrected

Checking your propane system.

Your propane system and appliances are made up of electronic and mechanical parts and should be checked periodically by a qualified service person.  If you suspect or find problems with your propane system, please call us.  Do not try to repair your propane system or appliances.  Many accidents are caused by unqualified or overly confident people tampering with propane tanks, valves, regulators, lines and appliances.  National fire statistics show a high number of flash fires are associated with attempts to repair gas appliances or relight gas appliance pilots.  Don’t risk it.  Call us to service your propane system.

Gas Out – Safety Checks.

An out of gas situation (or a “gas out”), can be extremely dangerous if not handled properly.  When an out of gas situation occurs, shut off all gas valves on the appliance(s) and on the tank.  Call us to arrange for a refueling visit and a time when you or someone responsible will be at home so that our driver/service person can conduct safety checks according to the industry recognized safety standards, as well as relight all pilots.  Most tanks are equipped with a liquid level gauge (80% is considered full).  Please alert us when the gauge is at 30% or below.  The safest way to avoid “gas outs” is to never let a tank become empty and your help is greatly appreciated.